Terms of Service

Explorador ATS is a hosted applicant tracking system. It lets you post roles, receive and store applications, review resumes, record notes and ratings, email candidates, and schedule interviews.

We provide the software. We do not make hiring decisions, screen candidates on your behalf, or verify anything a candidate tells you. Match scores and parsed resume fields are automated estimates offered as a convenience — they are frequently imprecise and must not be treated as an assessment of a person's suitability.

You are responsible for the security of your account credentials and for everything done through your workspace, including by the people you invite. Tell us promptly at info@exploradorats.com if you believe an account has been compromised.

Each workspace is isolated from every other workspace. Members you invite can see the data in the workspace according to the role you give them.

New workspaces get a 14-day free trial with every feature enabled. A payment method is collected when you sign up but is not charged during the trial; the first charge falls on the day the trial ends, at the plan you chose. Cancel before then and you are not charged at all. If the trial ends without a working payment method, the subscription is cancelled and the workspace becomes read-only — intact, but locked until you choose a plan.

Paid plans are billed in advance, monthly or annually, through Stripe. Prices are listed on our pricing page and exclude any tax we are required to collect. Plans renew automatically until cancelled.

You can cancel at any time from the billing settings in your workspace. Cancellation takes effect at the end of the period you have already paid for, and we do not refund part-used periods. If a payment fails we may suspend access after giving you notice and a reasonable chance to fix it.

We may change prices with at least 30 days' notice by email. The new price applies from your next renewal, and you may cancel before it takes effect.

You own your data. Everything you or your applicants put into the Service — job descriptions, candidate records, resumes, notes, messages — remains yours. We claim no ownership of it.

We process that data only to run the Service for you, to keep it secure, to comply with law, and to provide support when you ask for it. We do not sell it, we do not share it with other customers, and we do not use the contents of your candidate records to train machine learning models.

Where your candidate data includes personal information, you are the data controller and we act as your processor. How we handle it is set out in our Privacy Policy, which forms part of these Terms.

You are responsible for how you use the Service in your hiring, and in particular for:

• having a lawful basis to collect and store the personal data of the applicants you add, and giving them whatever notice the law where they live requires;
• complying with employment, equal opportunity, anti-discrimination and data protection law in every jurisdiction you hire in — including rules governing automated decision-making in hiring, several of which now require notice, bias auditing, or a human reviewer;
• responding to requests from your applicants to access, correct or delete their data. The Service gives you the tools to do this; the obligation is yours.

If an applicant contacts us directly about data you hold, we will refer them to you and let you know.

You agree not to use the Service to:

• send unsolicited bulk email, or any message unrelated to a genuine role;
• upload malware, or attempt to breach, probe or overload our systems;
• store special-category data — health, biometric, religious, or similar — beyond what a hiring process genuinely requires;
• reverse engineer the Service, resell access to it, or use it to build a competing product;
• post roles that do not exist, or collect applications for any purpose other than filling the role described.

We may suspend a workspace that is causing harm to other users, to recipients of email sent through the Service, or to our infrastructure. Where circumstances allow, we will tell you first.

We aim to keep the Service available continuously, but we do not promise uninterrupted operation. Planned maintenance will be announced in advance where practical. We are not liable for downtime caused by our hosting, database or email providers, or by anything outside our reasonable control.

Support is by email at info@exploradorats.com. Response times vary by plan and are described on the pricing page.

The Service, its software, design and branding belong to us. These Terms grant you a non-exclusive, non-transferable right to use the Service during your subscription, and nothing more.

If you send us feedback or suggestions, we may act on them freely and without obligation. We will not identify you as their source without your permission.

The Service is provided as is. To the fullest extent the law allows, we disclaim all implied warranties, including merchantability, fitness for a particular purpose, and non-infringement.

We do not warrant that resume parsing, match scoring or any other automated feature is accurate or complete, and you should not rely on them as the sole basis for a decision about a person.

To the fullest extent the law allows, neither party is liable for indirect, incidental, special or consequential damages, or for lost profits, revenue, goodwill or data, however caused.

Our total liability arising out of or relating to these Terms is limited to the amount you paid us in the twelve months before the event giving rise to the claim.

Nothing here limits liability that cannot lawfully be limited, including for fraud or for death or personal injury caused by negligence.

You will defend and indemnify us against third-party claims arising from your use of the Service in breach of these Terms or of applicable law, including claims brought by your applicants or employees about how you handled their data. We will tell you promptly of any such claim and let you control the defence.

You may cancel at any time. We may terminate for material breach that you do not fix within 30 days of written notice, or immediately where the breach is one that cannot sensibly be cured.

After termination we keep your workspace for 30 days, during which you can export your data or reactivate. After that window we permanently delete it, except where we are required to keep records for legal or accounting purposes. Backups are purged on their own rolling schedule, no later than 35 days after deletion.

You can ask us to delete your workspace sooner by writing to info@exploradorats.com.

We may update these Terms. For material changes we will give at least 30 days' notice by email or in the app, and the date at the top of this page will change. Continuing to use the Service after a change takes effect means you accept it; if you do not, you may cancel.

These Terms are governed by the laws of the State of Texas, without regard to its conflict of laws rules. The parties submit to the exclusive jurisdiction of the state and federal courts located in Texas.

If any provision is held unenforceable, the rest remains in force. Our failure to enforce a provision is not a waiver of it.

Questions about these Terms: info@exploradorats.com.